Got questions, comments, or just a burning desire to chat? We've got ears!
Feel free to reach out to us – whether it's for coffee tips, a friendly chat, or you just want to share your latest coffee-inspired haiku. Our coffee-loving team is here, ready to brew up some great conversations. But before you do, why not check the answer isn't already below.
Frequently Asked Questions
We get asked these a lot, so maybe it'll save you reaching out.
Do you ship overseas?
Due to Brexit constraints, we currently do not ship overseas.
How long will it take to get my orders?
Your order should usually be with you within 1 to 2 days of receiving your despatch email, however there are always issues out with our control that can cause delays.
We ship orders between Monday and Thursday and request that customers don't reach out to us with shipping queries until 7 days have elapsed since ordering.
What couriers do you use to ship?
We currently work with Royal Mail for most of our parcels and use Parcel Force for larger orders.
Can I return my order?
We take great pride in our customer service and the quality of our products. If your order arrives and isn't as expected, please send us an email to email@example.com to discuss a return.
Clothing with tags removed and coffee that has been ground may not be returned.
Please note that we can't pay for shipping returns, but local returns are possible at our Melville St store in Edinburgh.
How fresh will my coffee be?
We aim to ensure your coffee arrives with you within a week of roasting but usually it will be fresher.
Don't worry, super fresh isn't always best and we always advise resting your coffee for a few days anyway before drinking. You can find out more about this on our blog.
Can I book a table?
Our cafes operate on a first come first served basis and therefore we don't take table bookings.
Are you hiring?
We are always on the lookout for talented individuals who want to join our team.
For specific roles, we'll advertise these on our social media channels, so make sure you follow us and keep an eye out for those.
If you want to check about potential future availability then be sure to message Anna below.
If you’re old school then pull out a pen and paper. You can send us a letter, or presents, to the addresses below:
Cairngorm Coffee, 1 Melville Pl, Edinburgh, EH3 7PR
Cairngorm Coffee Roasters, 24 West Telferton, Edinburgh, EH7 6UL