Need to get in contact regarding your order? Want to reach out with a question? We're here to help.
Frequently Asked Questions
We get asked these a lot, so maybe it'll save you reaching out.
Do you ship overseas?
Due to Brexit constraints, we currently do not ship overseas.
How long will it take to get my orders?
We currently roast twice a week, with two shipping days.
Orders before Monday 9AM - shipped Tuesday.
Orders after Monday 9AM - shipped Thursday.
Orders after Thursday 9AM - shipped following Tuesday.
From the day your item is shipped it should take between 1-2 business days to receive.
What couriers do you use to ship?
We currently work with Royal Mail for most of our parcels and use Parcel Force for larger orders.
Can I return my order?
We take great pride in our customer service and the quality of our products. If your order arrives and isn't as expected, please send us an email to hi@cairngormcoffee.com to discuss a return.
Clothing with tags removed and coffee that has been ground may not be returned.
Please note that we can't pay for shipping returns, but local returns are possible at our Melville St and Frederick St stores in Edinburgh.
How fresh will my coffee be?
Fresh AF. You will receive your coffee within days of it being roasted.
Can I book a table?
Our cafes operate on a first come first served basis and therefore we don't take table bookings.
Are you hiring?
We are always on the lookout for talented individuals who want to join our team.
For specific roles, we'll advertise these on our social media channels, so make sure you follow us and keep an eye out for those.
Let's Talk Coffee
Need to reach out to us directly? You can contact us via the boxes above depending on who you need. If you need to speak to us about wholesale options, please see this page.
Snail Mail
If you’re old school, pull out a pen and paper and send us a letter, or presents to Cairngorm Coffee, 1 Melville Pl, Edinburgh, EH3 7PR, United Kingdom.
Let's Talk Coffee
Need to reach out to us directly? You can contact us via the boxes above depending on who you need. If you need to speak to us about wholesale options, please see this page.
Snail Mail
If you’re old school, pull out a pen and paper and send us a letter, or presents to Cairngorm Coffee, 1 Melville Pl, Edinburgh, EH3 7PR, United Kingdom.